Counseling

When life gets difficult, we’re here to help. 

Life has many ups and downs and sometimes you may need help to cope with challenges. If your arm was broken, you would go to a doctor for help. If your mind hurts, a doctor can help, too. In both cases, it is always better to get treatment earlier than later so that things don't get worse. 

Counseling can get you the help you need in a convenient, confidential, safe and non-judgmental environment. EAP provides in-person and virtual therapy options through a national network of licensed professionals trained to help with many challenges including stress, anxiety, grief, marital/family relationship concerns, parenting, substance misuse and more. Counseling will help you understand issues, learn coping skills and develop solutions. 

Key features 

  • Provided at no cost to you and your eligible dependents.
  • Confidential and provided by a third-party.
  • Counseling in-person or through virtual therapy. Virtual therapy includes meeting through text messaging, live chat, phone or video conference.

How to find care

  1. Click here to access the online provider search. Note search filters include location, specialty, gender, ability to provide video conferencing and more.
  2. When you've found a provider, complete the "online self-referral" form next to the search result.
  3. After you submit the form, you will receive an email with the counselor’s contact information and a MAT number. Contact the provider to schedule an appointment and include the MAT number.

 

Eligibility table

Level

Employment Category

Face-to-face sessions per year (July 1-June 30)

1

  • Bargaining Units 5 and 7 employees and all exempt, managerial, supervisory, and confidential employees of the California Highway Patrol.
  • Bargaining Unit 7 employees (R07), managers (M07), supervisors (S07), and confidential employees (C07) in any other departments.
  • Bargaining Unit 6 employees (R06), managers (M06), supervisors (S06), and confidential employees (C06).
  • Bargaining Unit 8 employees (R08), managers (M08), supervisors (S08), and confidential employees (C08), including seasonal and intermittent firefighters.
  • 7 sessions per problem type for employee.
  • 7 sessions per problem type for spouse or registered domestic partner.
  • 7 sessions per problem type total for dependent children, not including the employee and spouse.

2

  • All California Highway Patrol, Department of Forestry and Fire Protection (State Fire Marshal) and Department of Corrections and Rehabilitation employees (unless listed in Level 1 above).
  • 3 sessions per problem type total for employee, spouse or registered domestic partner, and dependent children.

3

  • All other employees.
  • 3 sessions total for employee.
  • 3 sessions total for spouse or registered domestic partner, and dependent children.

 

 

 

Get started today!

Call (866) 327-4762

 

Need help?

Use the chat feature on the right side of your screen for assistance.