Management support to help your staff thrive
Creating a safe and productive environment where staff is enthusiastic about their work is a common goal for managers and supervisors.
Your program provides a variety of services and resources to support you, and your staff, in this effort. You can benefit from confidential consultations
on how to handle a performance issue, leadership training, learning how to support staff during traumatic events and much more.
Workplace Support Services
Managing staff can be a rewarding and sometimes overwhelming task.
When a staff member experiences relationship conflicts, financial problems, health issues or other personal challenges, he or she can become distracted at work and it can impact overall performance. Managers can use Workplace Support Services for confidential guidance to help improve team dynamics and assist staff in the most productive and appropriate manner.
Learning events and trainings
Our in-house training department provides learning options, so you and your staff can access knowledge-based content in the ways that work best for your organization. Learning events are available for supervisors and staff in the following categories: leadership, working well, emotional well-being, home and family, healthy living and specialty trainings. Review the Options in Learning Guide and choose trainings from an extensive course listing.
Register for the 2020 manager webinars
Managing the Unexpected: Responding to Workplace Crisis
Wednesday, June 24, 2020 | 2:00 - 3:00 p.m. ET
In this webinar, we will identify types of workplace crises, the value of a Critical Incident Response for staff, management and the organization as well as discuss the recovery process for staff and the organization. We will also learn how to plan for employee return to work after a crisis and anniversary date considerations.
Mental Health, Substance Use and Suicide Prevention Awareness for Leaders
Wednesday, September 23, 2020 | 2:00 - 3:00 p.m. ET
In this webinar, we will learn the facts, as well as the warning signs, of mental illness, substance use, suicide and work performance concerns. Learn how to help and respond to mental health issues, substance use, work performance concerns and emergency situations and receive additional information on manager, supervisor and human resource responsibilities and specialized resources.
Responding to Negativity and Anger in the Workplace
Wednesday, December 2, 2020 | 2:00 - 3:00 p.m. ET
In this webinar, you will learn to identify common characteristics and behaviors of negative and angry staff and understand the importance of intervention, especially for leaders. Learn tips and strategies for combating negativity and anger and receive additional helpful resources.
We are here to help make sure your needs are met in a timely manner.
Get started today!
How does the counseling process work?
Therapy is a time-tested tool that helps people with a variety of issues including stress, anxiety, relationship problems, grief, trauma, substance abuse and self-exploration.Learn More
Supporting your staff during traumatic events
Traumatic events that impact the workplace may include workplace violence, death of a colleague, natural and man-made disasters, accidents, and other incidents that create stress and anxiety among staff members. Leaders who understand the wide-ranging impact of trauma can effectively guide staff members through the aftermath of a traumatic event.Learn More
Prevent workplace violence
Everyone has a responsibility to help support and maintain a safe work environment. Recognizing the warning signs of violence, whether it be in the workplace, domestic or the threat of self-inflicted harm is important.Learn More
Critical Incident Stress Debriefing (CISD)
CISD is a comprehensive approach to managing critical incident stress. Crisis response services are provided by professionals nationwide with a minimum of a Master’s degree and training and/or experience in trauma, grief, and crisis response. Crisis response training includes International Critical Incident Stress Foundation (ICISF), Red Cross, and the Psychological First Aid model of critical incident response. Read more about how to request a CISD.Learn More