Management support to help your staff thrive
Creating a safe and productive environment where staff is enthusiastic about their work is a common goal for managers and supervisors. EAP provides a variety of services and resources to support you, and your staff, in this effort. You can benefit from confidential consultations on how to handle a performance issue, leadership training, learning how to support staff during traumatic events, and much more.
Workplace Support Services
Managing staff can be a rewarding and sometimes overwhelming task. When a staff member experiences relationship conflicts, financial problems, health issues, or other personal challenges, they can become distracted at work and it can impact overall performance. Managers can use Workplace Support Services for confidential guidance to help improve team dynamics and assist staff in the most productive and appropriate manner. Click here to download the Workplace Support Services flyer for more information.
As a manager, your role is to be concerned with job behavior and performance, remain alert to changes in normal work pattern/behavior/productivity and take action when the welfare of your staff or organization is at risk. When you need added support or guidance, reach out to EAP and speak confidentially with a Workplace Support consultant. Consultants are available at any time, day or night, and can provide guidance on how to approach team dynamics or individual concerns.
There are three types of referrals available: self-referral, suggested self-referral, and formal management referral. Click here to download the EAP Supervisor Handbook to learn more about the different types of referrals.
Learning events and trainings
Our in-house training department provides learning options, so you and your staff can access knowledge-based content in the ways that work best for your organization. Learning events are available for supervisors and staff in the following categories: leadership, working well, emotional well-being, home and family, healthy living, and specialty trainings. Review the Options in Learning Guide and choose from an extensive course listing.
Register for the upcoming manager webinars or play the recording and download the materials for manager webinars that have taken place below.
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Best Practices for Managing Remote Employees
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Cultivating Civility in Your Company Culture
Wednesday, September 22, 2021 | 2:00 - 3:00 p.m. ET
In this webinar, you will learn to recognize what workplace civility is and what it is not and understand the negative impact of incivility in the workplace and on employees. You will learn to recognize the value of promoting a positive and civil work environment and learn how to promote a climate of civility with your team and within your company.
Emotional Intelligence Demystified—The Competitive Edge for Leaders
Wednesday, December 1, 2021 | 2:00 - 3:00 p.m. ET
In this webinar, you will review key principles and competencies of emotional intelligence and learn the importance of soft skills in leadership and essential differences between management and leadership. You will learn tips and tools for cultivating emotional intelligence as well as create a plan for strengthening your muscle as an emotionally intelligent leader.
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How does the counseling process work?
Therapy is a time-tested tool that helps people with a variety of issues including stress, anxiety, relationship problems, grief, trauma, substance abuse and self-exploration.Learn More
Supporting your staff during traumatic events
Traumatic events that impact the workplace may include workplace violence, death of a colleague, natural and man-made disasters, accidents, and other incidents that create stress and anxiety among staff members. Leaders who understand the wide-ranging impact of trauma can effectively guide staff members through the aftermath of a traumatic event.Learn More
Prevent workplace violence
Everyone has a responsibility to help support and maintain a safe work environment. Recognizing the warning signs of violence, whether it be in the workplace, domestic or the threat of self-inflicted harm is important.Learn More
Critical Incident Stress Debriefing (CISD)
CISD is a comprehensive approach to managing critical incident stress. Crisis response services are provided by professionals nationwide with a minimum of a Master’s degree and training and/or experience in trauma, grief, and crisis response. Crisis response training includes International Critical Incident Stress Foundation (ICISF), Red Cross, and the Psychological First Aid model of critical incident response. Read more about how to request a CISD.Learn More