Digital self-care program Frequently Asked Questions

Q:  What is myStrength?
A:   myStrength is a digital resiliency tool designed to help you with everyday stressors through self-guided tools and videos. myStrength is a personalized, whole-person approach to behavioral health, with multi-modal experiences, interactive self-paced programs, self-monitoring and in-the-moment coping. Machine-learning technology and personalized continually optimize your experience.

Q:  What can myStrength help me with?
A:   myStrength addresses a range of emotional wellness and behavioral health issues:

·       Depression
·       Anxiety
·       Sleep
·       Substance use
·       Chronic pain
·       Stress
·       Mindfulness
·       Balancing intense emotions
·       Nicotine recovery
·       Trauma
·       Bipolar Disorder

 using the following evidence-based approaches:

·       Cognitive Behavioral Therapy
·       Behavioral Activation
·       Mindfulness
·       Motivational Interviewing
·      Positive Psychology
·      Acceptance and Commitment Therapy
·      Dialectical Behavior Therapy 

In addition, myStrength offers information to help you with over 300 life experiences.

Q:  Will this affect other Magellan Healthcare Employee Assistance Program (EAP) benefits I have?
A:   No, there is no impact on the other EAP benefits that Magellan Healthcare provides.

Q:  Who is eligible to use myStrength?
A:   You and your household members.

Q:  Do I have to pay to use myStrength?
A:   No, myStrength is free for you and your household members as part of your Employee Assistance Program (EAP). If your EAP changes in the future, you may not have access to myStrength.

Q:  Is myStrength confidential?
A:   Your interaction with myStrength and your myStrength coach is confidential. If your use indicates a serious problem, depending on your program benefits, minimal information may be confidentially shared with a counselor from your program, who may contact you to see if you need further help.

Q:  What do I need to do to get myStrength?
A:  Go to your program’s member website and click on the Self-Care Programs or myStrength app iconComplete the online registration before downloading the myStrength app.

Q:  Who can I contact for technical support?
A:   For technical support, please email myStrength support at or call 800-945-4355.

Q:  How do I get started?
A:   See the step-by-step instructions below.

  1. Go to and log in or click the FIND MY COMPANY button on the upper right side.
  2. The “Company Search” and login box will pop up. Log in, or type your company name in the “Company Name” field. Click the “I agree…” box and then the “Go” button.
  3. Once you see your company logo on the top left, click on the right arrow in the “Explore” section until you see “Self-Care Programs.” Click on “Self-Care Programs.”
  4. On the Self-Care Programs page, click the button for “Get Started.” You will be taken to the myStrength enrollment page to set up an account and answer a brief questionnaire. Your answers are confidential and used to recommend programs in which you may be interested.