Digital emotional wellbeing program by NeuroFlow Frequently Asked Questions

Magellan Healthcare is pleased to introduce a new Digital Emotional Well-being program to help you take control of your whole health—life, mind and body—through relaxation and mindfulness techniques, strength-building activities, behavior tracking and well-being assessments.

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Q: What is changing?
A: On July 1, 2022, Magellan Healthcare is launching a new, enhanced Digital Emotional Well-being program. This will replace the current self-care program and app (myStrength by Livongo).

Q: Who is eligible to use the Digital Emotional Well-being program and is there a cost for it?
A: The program is available to you and your eligible dependents at no cost.

Q: How will the Digital Emotional Well-being program help me?
A: The new program helps strengthen your mind-body connection through interactive activities and education for overall well-being that can be completed on a secure mobile app and web platform powered by NeuroFlow.

Q: What does the new program consist of?
A: The new program is built on NeuroFlow’s technology and is available via website or app. Using NeuroFlow, you can:

  • Complete activities such as breathing exercises, meditation, yoga or journaling.
  • Track mood, sleep, stress and pain, and see your progress over time.
  • Complete confidential, self-paced digital cognitive behavioral therapy modules for anxiety and depression.
  • Connect to virtual therapy and in-person counselors (if available under your plan).
  • Sync with other trackers like Fitbit, Garmin and MyFitnessPal through Apple Health or Google Fit.

Q: What topics are covered?
A: Topics include:

  • Aging
  • Balancing emotion
  • Caregiving
  • COVID-19
  • Eating disorders
  • Goal setting
  • Grief and loss
  • Loneliness
  • Mental health
  • Mindfulness and meditation
  • Nutrition
  • Physical activity
  • Positive psychology
  • Pregnancy
  • Resilience
  • Sleep
  • Stress
  • Suicide

  Conditions include:

  • Attention deficit-hyperactivity disorder
  • Alcohol use disorder
  • Anxiety
  • Chronic pain
  • Depression
  • Fibromyalgia
  • Insomnia
  • Obsessive-compulsive disorder
  • Opioid use disorder
  • Panic disorder
  • Post-traumatic stress disorder
  • Substance use disorder

Q: Is the Digital Emotional Well-being Program confidential?
A: Yes, everything you do within the program is confidential.

Q: How does the program connect me to virtual therapy or in-person counselors?
A: As you use the program, you will complete assessments from time to time. If your scores indicate you might need to talk to someone, you’ll be given specific instructions and links for next steps. You can always go directly to the provider search and virtual therapy pages on EAP’s website:

Q: Will this affect my other program benefits?
A: No, there is no impact on the other benefits that Magellan Healthcare provides.

Q: Who can I contact for technical support?
A: For technical support: Contact
Submit tickets through the app (Profile > Help > Contact Tech Support)
Leave a message at 1-855-296-7711, and someone from the support team will call you back.

Q: Who is NeuroFlow?
A: NeuroFlow is a digital health company that provides cloud-based technology to bridge the gap between mental and physical health. NeuroFlow’s evidence-based programs help individuals take control of their whole health—life, mind and body—through relaxation and mindfulness techniques, strength-building activities, behavior tracking, and well-being assessments.

Q: How do I sync fitness trackers with the Digital Emotional Well-being Program?
A: If you complete the onboarding process through the NeuroFlow mobile app, you will automatically be asked to sync your data. If you complete the onboarding process through a browser and download the mobile app later, the process will differ depending on if you are using an iOS or Android device. Review the help desk article for information on how to sync your fitness tracker: